Returns and Exchange

EXCHANGES

We accept exchanges for up to 10 days from the day you received your order. All returned merchandise must be in new/original and resalable condition with all tags and original packaging attached*. Please note final sale items cannot be returned or exchanged.

*Clothing should be returned unworn, unwashed and in new condition, with their original packaging and other accessories (dust bag, shoe box etc) received with the original order.

*Footwear should be returned unmarked, and in original undamaged packaging. Please include any additional accessories (e.g. dust bags / original shoe box) sent as a part of the order. The soles must not show any signs of wear.

 

EXCHANGE PROCEDURE

Please email cs@eqiq.com with your order number, items to exchange, and reason for exchange to alert us that your exchange is on its way. Once we have confirmed your exchange, you will be provided a return address to ship the item(s).

Once we receive the package, your exchange will be promptly arranged. The exchange will be made to the same mail address used to make the original purchase. Please allow 10 business days to ensure that your exchange is processed. You will be notified by email when your exchange package is received and your exchange has been processed. 

 

EXCHANGE POLICY

Exchanges are subject to item availability. We cannot guarantee item availability, but will make all reasonable attempts to secure the exchange item. The customer is responsible for shipping costs back to eqiq.com.

 

RETURNS

Unfortunately, at this point we are unable to complete refunds. Unless stated otherwise.

 

DEFECTS

For any physical defects upon your purchase, please email us at cs@eqiq.com within one week of receiving the item. Please include your order number, a description of the defect, and photographic evidence. eqiq.com offers repairs, replacement or full refund (including shipping costs). Items damaged as a result of normal wear and tear or incorrect use/abuse, are not considered to be faulty or damaged.